Refund policy

At NATIFIN, we want every customer to feel confident when shopping with us. This policy explains the conditions for returns, refunds, and exchanges.

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1. Returns

We accept returns within 30 days of the delivery date.

To qualify for a return, the item must be:

• Unopened and unused
• In its original packaging
• Free of damage
• Accompanied by proof of purchase (order number or receipt)

Important: For safety and hygiene reasons, we cannot accept returns for opened or used products.

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2. Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection
• If approved, your refund will be issued to your original payment method
• Refund processing may take 3–7 business days, depending on your bank

Shipping fees are non‑refundable.

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3. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect

Please contact us before sending any item back for an exchange.

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4. Order Issues

If your order arrives:

• Damaged
• Incomplete
• Incorrect

Please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the issue

We will resolve the matter promptly.

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5. Non‑Returnable Items

We do not accept returns on:

• Opened supplements
• Used products
• Final sale/clearance items
• Gift cards

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6. Return Address

Do not send any items back without contacting us first.
We will provide the correct return address based on your case.

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7. Contact Us

For questions about returns or refunds:

📧 support@natifinproducts.com
Response time: 24–48 business hours